Return Guidelines

1. Unopened Perfumes:

  • We accept returns for unopened perfumes within 7 days from the date of purchase.
  • The product must be in its original, sealed packaging.
  • Returns for unopened perfumes will be eligible for Exchange Only.

2. Opened Perfumes:

  • Due to the nature of beauty products, opened perfumes cannot be returned or refunded.
  • We recommend customers to thoroughly research and read product reviews before making a purchase.

3. Exchange Policy for Other Products:

  • We offer exchanges for products other than perfumes that be in its original packaging within 14 days of purchase.
  • Customers are responsible for the cost of return postage for exchanged items.
  • The original shipping cost will NOT be refunded.

4. Process for Returns and Exchanges:

  • To initiate a return or exchange, please contact returns@121aroma.com.
  • Provide your order number, details of the item you wish to return or exchange, and the reason for the return.
  • Our customer service team will guide you through the process and provide a return authorisation.

5. Conditions for Returns and Exchanges:

  • All returned items must be in their original packaging, unused, and in the same condition as received.
  • We reserve the right to refuse returns or exchanges if the product does not meet the specified conditions.

6. Refund Processing:

  • Refunds for eligible returns will be processed within 30 days of receiving the returned item.
  • Refunds will be issued to the original payment method used for the purchase.

Note: This returns policy is specific to perfumes and may differ for other product categories on our platform.