1. Unopened Perfumes:
- We accept returns for unopened perfumes within 7 days from the date of purchase.
- The product must be in its original, sealed packaging.
- Returns for unopened perfumes will be eligible for Exchange Only.
2. Opened Perfumes:
- Due to the nature of beauty products, opened perfumes cannot be returned or refunded.
- We recommend customers to thoroughly research and read product reviews before making a purchase.
3. Exchange Policy for Other Products:
- We offer exchanges for products other than perfumes that be in its original packaging within 14 days of purchase.
- Customers are responsible for the cost of return postage for exchanged items.
- The original shipping cost will NOT be refunded.
4. Process for Returns and Exchanges:
- To initiate a return or exchange, please contact returns@121aroma.com.
- Provide your order number, details of the item you wish to return or exchange, and the reason for the return.
- Our customer service team will guide you through the process and provide a return authorisation.
5. Conditions for Returns and Exchanges:
- All returned items must be in their original packaging, unused, and in the same condition as received.
- We reserve the right to refuse returns or exchanges if the product does not meet the specified conditions.
6. Refund Processing:
- Refunds for eligible returns will be processed within 30 days of receiving the returned item.
- Refunds will be issued to the original payment method used for the purchase.
Note: This returns policy is specific to perfumes and may differ for other product categories on our platform.